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Advanced Service Management (ASM)
- Lecturers
- Prof. Dr. Freimut Bodendorf, Isabella Eigner, M. Sc.
- Details
- Vorlesung mit Übung
4 cred.h, ECTS studies, ECTS credits: 5
nur Fachstudium, Sprache Englisch
Time and place: Thu 15:00 - 16:30, room tbd; Thu 16:45 - 18:15, LG 0.224 (98 Plätze) (außer Thu 4.6.2020); comments on time and place: Due to the current Corona situation, the lecture and exercise will be offered completely online without face-to-face classes. More information is available in the StudOn course: https://www.studon.fau.de/crs2865934_join.html
- Fields of study
- WPF WING-MA ab 2 (ECTS-Credits: 5)
WF INF-NF-BWL ab 2 (ECTS-Credits: 5)
WPF IIS-MA 2 (ECTS-Credits: 5)
WPF MB-MA-IP 2 (ECTS-Credits: 5)
- Prerequisites / Organisational information
- Lecture: Thursday, 15:00-16:30, LG (H6)
beginning on April 12th, 2018
- Contents
- The course gives an introduction to services management and services science. Digital products and value added services are discussed as well as service technologies (e.g., self-service systems, multimedia and security systems). Characteristics of the dimensions service concept, client interface and service delivery are presented and applied to different use cases in the areas of e-commerce, logistics, tourism, healthcare and retail.
- ECTS information:
- Credits: 5
- Additional information
- Keywords: Wirtschaftswissenschaften, Spezielle Betriebswirtschaftslehre / Wahlpflichtfach, Wirtschaftsinformatik, Masterstudiengänge
- Assigned lectures
- TUT: Studentisches Tutorium: Advanced Service Management
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Lecturer: Isabella Eigner, M. Sc.
Time and place: Thu 8:00 - 11:15, room tbd; comments on time and place: Thursday, 08:00 - 11:15 Uhr, Due to the current Corona situation, the tutorial will be offered completely online without face-to-face classes. More information is available in the StudOn course: https://www.studon.fau.de/crs2865934_join.html
- TUT: Studentisches Tutorium: Advanced Service Management
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Lecturer: Isabella Eigner, M. Sc.
Time and place: n.V.; comments on time and place: https://www.studon.fau.de/crs2865934_join.html
- Department: Chair of Business Administration (Information Systems II) (Prof. Dr. Bodendorf)
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