Advanced Service Management (IIS7084)5 ECTS
(englische Bezeichnung: Advanced Service Management)

Lectures:

• • Advanced Service Management
    (Vorlesung mit Übung, 4 SWS, Carolin Durst, Thu, 15:00 - 16:30, LG H6 (240 Plätze) - Hörsaal, (außer Thu 8.6.2017))

Inhalt:

Lecture and Exercise:
This course consists of two parts. Part one of the course provides an overview of service science. Characteristics of service design, production, and deployment are presented. The second part fo-cuses on service businesses, such as finance, commerce, logis-tics, tourism, education, entertainment, healthcare and industrial services. Digital products and value added services are discussed as well as service engineering and service technologies (e.g., self service systems, multimedia, and security Systems).

Lernziele und Kompetenzen:

The students

• can plan and develop services, as well as independently utilize IT-aided methods to create services.

• understand the special requirements of different industries and develop service concepts on this basis.

• discuss problem-solving approaches in groups and pre-sent their work results.

Verwendbarkeit des Moduls / Einpassung in den Musterstudienplan:
Das Modul ist im Kontext der folgenden Studienfächer/Vertiefungsrichtungen verwendbar:

1. Informatik (Master of Science)
   (Po-Vers. 2010 | TechFak | Informatik (Master of Science) | Nebenfach | Nebenfach Betriebswirtschaftslehre | Wahlbereich | Advanced service management)
2. International Information Systems (IIS) (Master of Science)
   (Po-Vers. 2014w | ReWiFak | Internationale Wirtschaftsinformatik / International Information Systems (Master of Science) | International Information Systems Management | IISM Core Courses | Services, Processes and Intelligence I | Advanced Service Management)
3. International Information Systems (IIS) (Master of Science)
   (Po-Vers. 2014w | ReWiFak | Internationale Wirtschaftsinformatik / International Information Systems (Master of Science) | International Information Systems Management | IISM Electives | Services, Processes and Intelligence II | Advanced Service Management)
4. Wirtschaftsingenieurwesen (Master of Science)
   (Po-Vers. | TechFak | Wirtschaftsingenieurwesen (Master of Science) | Wirtschaftswissenschaftliche Studienrichtungen | Studienrichtung Management | Wahlbereich | Services, Processes and Intelligence I | Advanced service management)
5. Wirtschaftsingenieurwesen (Master of Science)
   (Po-Vers. | TechFak | Wirtschaftsingenieurwesen (Master of Science) | Wirtschaftswissenschaftliche Studienrichtungen | Studienrichtung Management | Wahlbereich | Services, Processes and Intelligence II | Advanced service management)
6. Wirtschaftsingenieurwesen (Master of Science)
   (Po-Vers. | TechFak | Wirtschaftsingenieurwesen (Master of Science) | Wirtschaftswissenschaftliche Studienrichtungen | Studienrichtung International Information Systems | Services, Processes and Intelligence I | Advanced service management)
7. Wirtschaftsingenieurwesen (Master of Science)
   (Po-Vers. | TechFak | Wirtschaftsingenieurwesen (Master of Science) | Wirtschaftswissenschaftliche Studienrichtungen | Studienrichtung International Information Systems | Services, Processes and Intelligence II | Advanced service management)

Studien-/Prüfungsleistungen:

Advanced Service Management (Klausur) (Prüfungsnummer: 70817)

(englischer Titel: Advanced Service Management (written examination))

Prüfungsleistung, Klausur, Dauer (in Minuten): 60, benotet, 2.5 ECTS

Anteil an der Berechnung der Modulnote: 50.0 %

Erstablegung: SS 2017, 1. Wdh.: WS 2017/2018

1. Prüfer:

Freimut Bodendorf

Termin: 24.07.2017, 08:00 Uhr, Ort: H 4
Termin: 21.12.2017, 15:15 Uhr, Ort: H5
Termin: 13.12.2018, 08:00 Uhr, Ort: H6

Advanced Service Management (written assignment) (Prüfungsnummer: 70818)

(englischer Titel: Advanced Service Management (written assignment))

Prüfungsleistung, Hausarbeit, benotet

Anteil an der Berechnung der Modulnote: 50.0 %

Erstablegung: SS 2017, 1. Wdh.: WS 2017/2018

1. Prüfer:

Freimut Bodendorf