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  Advanced Service Management (ASM)

Lecturer
Dr. Carolin Durst

Details
Vorlesung mit Übung
4 cred.h, ECTS studies, ECTS credits: 5
nur Fachstudium, Sprache Englisch
Time and place: Thu 15:00 - 16:30, LG H6 (240 Plätze) - Hörsaal (außer Thu 24.5.2018); single appointment on 23.4.2018 11:30 - 13:00, LG 0.142 (98 Plätze); single appointment on 26.4.2018 9:45 - 11:15, LG H3 GfK-Hörsaal (155 Plätze); single appointment on 14.5.2018 11:30 - 13:00, LG 0.142 (98 Plätze); single appointment on 17.5.2018 9:45 - 11:15, LG H3 GfK-Hörsaal (155 Plätze); single appointment on 4.6.2018 11:30 - 13:00, LG 0.142 (98 Plätze); single appointment on 7.6.2018 16:45 - 18:15, LG H1 (446 Plätze); single appointment on 25.6.2018 11:30 - 13:00, LG 0.142 (98 Plätze); single appointment on 28.6.2018 16:45 - 18:15, LG H1 (446 Plätze)

Fields of study
WPF WING-MA ab 2 (ECTS-Credits: 5)
WF INF-NF-BWL ab 2 (ECTS-Credits: 5)
WPF IIS-MA 2 (ECTS-Credits: 5)
WPF MB-MA-IP 2 (ECTS-Credits: 5)

Prerequisites / Organisational information
Lecture: Thursday, 15:00-16:30, LG (H6)
beginning on April 12th, 2018

Contents
The course gives an introduction to services management and services science. Digital products and value added services are discussed as well as service technologies (e.g., self-service systems, multimedia and security systems). Characteristics of the dimensions service concept, client interface and service delivery are presented and applied to different use cases in the areas of e-commerce, logistics, tourism, healthcare and retail.

ECTS information:
Credits: 5

Additional information
Keywords: Wirtschaftswissenschaften, Spezielle Betriebswirtschaftslehre / Wahlpflichtfach, Wirtschaftsinformatik, Masterstudiengänge

Assigned lectures
TUT: Studentisches Tutorium: Advanced Service Management
Lecturer: Prof. Dr. Freimut Bodendorf
Time and place: n.V.; comments on time and place: Montag von 13:00 - 14:30 Uhr, Raum 4.236 LaGa

Department: Chair of Business Administration (Information Systems II) (Prof. Dr. Bodendorf)
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