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Advanced Service Management (ASM)- Lecturers
- Prof. Dr. Freimut Bodendorf, Dr. Carolin Durst, Janine Viol, M.Sc., Dipl.-Wirtsch. Inf. Christian Zagel
- Details
- Vorlesung
4 cred.h, ECTS studies, ECTS credits: 5
nur Fachstudium, Sprache Englisch
Time and place: Thu 15:00 - 16:30, LG MÜLLER MEDIEN-Hörsaal (H6/240 Plätze) (außer Thu 17.4.2014, Thu 12.6.2014)
- Fields of study
- WPF WING-MA ab 2 (ECTS-Credits: 5)
WF INF-NF-BWL ab 2 (ECTS-Credits: 5)
WPF IIS-MA 2 (ECTS-Credits: 5)
WPF MB-MA-IP 2 (ECTS-Credits: 5)
- Contents
- The first section of the course "Advanced Service Management" contains an overview of service strategy, service engineering, innovation and life cycle management. The second section focuses on service businesses, such as media, e-commerce, logistics, tourism, healthcare and retail. During this course digital products and value added services are discussed as well as service engineering and service technologies (e.g., self-service systems, multimedia, and security Systems).
- ECTS information:
- Credits: 5
- Additional information
- Keywords: Wirtschaftswissenschaften, Spezielle Betriebswirtschaftslehre / Wahlpflichtfach, Wirtschaftsinformatik, Masterstudiengänge
- Assigned lectures
- TUT: Studentisches Tutorium: Advanced Service Management
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Lecturers: Janine Viol, M.Sc., Dipl.-Wirtsch. Inf. Christian Zagel, Dr. Carolin Durst
Time and place: n.V.; comments on time and place: Das Tutorium findet statt: jeweils donnerstags, 09:45 - 11:15 Uhr, ab 24.04.14 in Raum LG 5.452; AUSSER am 15.05.14 in Raum LG 4.235 (WI2 M-Lab) und am 12.06., 03.07. u. 10.07.14 in Raum LG 4.435.
www: http://www.wi2.uni-erlangen.de/teaching/master/master-courses/asm.html
- Department: Chair of Business Administration (Information Systems II) (Prof. Dr. Bodendorf)
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