Advanced Service Management (ASM)- Lecturer
- Dr. Carolin Durst
- Details
- Vorlesung mit Übung
4 cred.h, ECTS studies, ECTS credits: 5
nur Fachstudium, Sprache Englisch
Time and place: Thu 15:00 - 16:30, LG H6 (240 Plätze) - Hörsaal (außer Thu 24.5.2018); single appointment on 23.4.2018 11:30 - 13:00, LG 0.142 (98 Plätze); single appointment on 26.4.2018 9:45 - 11:15, LG H3 GfK-Hörsaal (155 Plätze); single appointment on 14.5.2018 11:30 - 13:00, LG 0.142 (98 Plätze); single appointment on 17.5.2018 9:45 - 11:15, LG H3 GfK-Hörsaal (155 Plätze); single appointment on 4.6.2018 11:30 - 13:00, LG 0.142 (98 Plätze); single appointment on 7.6.2018 16:45 - 18:15, LG H1 (446 Plätze); single appointment on 25.6.2018 11:30 - 13:00, LG 0.142 (98 Plätze); single appointment on 28.6.2018 16:45 - 18:15, LG H1 (446 Plätze)
- Fields of study
- WPF WING-MA ab 2 (ECTS-Credits: 5)
WF INF-NF-BWL ab 2 (ECTS-Credits: 5)
WPF IIS-MA 2 (ECTS-Credits: 5)
WPF MB-MA-IP 2 (ECTS-Credits: 5)
- Prerequisites / Organisational information
- Lecture: Thursday, 15:00-16:30, LG (H6)
beginning on April 12th, 2018
- Contents
- The course gives an introduction to services management and services science. Digital products and value added services are discussed as well as service technologies (e.g., self-service systems, multimedia and security systems). Characteristics of the dimensions service concept, client interface and service delivery are presented and applied to different use cases in the areas of e-commerce, logistics, tourism, healthcare and retail.
- ECTS information:
- Credits: 5
- Additional information
- Keywords: Wirtschaftswissenschaften, Spezielle Betriebswirtschaftslehre / Wahlpflichtfach, Wirtschaftsinformatik, Masterstudiengänge
- Assigned lectures
- TUT: Studentisches Tutorium: Advanced Service Management
-
Lecturer: Prof. Dr. Freimut Bodendorf
Time and place: n.V.; comments on time and place: Montag von 13:00 - 14:30 Uhr, Raum 4.236 LaGa
- Department: Chair of Business Administration (Information Systems II) (Prof. Dr. Bodendorf)
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