Advanced Service Management (ASM)- Lecturer
- Prof. Dr. Freimut Bodendorf
- Details
- Vorlesung mit Übung
4 cred.h, ECTS studies, ECTS credits: 5
nur Fachstudium, Sprache Englisch
Time and place: Thu 15:00 - 16:30, LG MÜLLER MEDIEN-Hörsaal (H6/240 Plätze); Wed 16:45 - 18:15, LG 5.155 (32 Plätze) (außer Wed 17.4.2013, Wed 17.7.2013); single appointment on 17.7.2013 16:45 - 18:15, LG 0.144 (44 Plätze)
starting 25.4.2013
- Fields of study
- WPF WING-MA ab 2 (ECTS-Credits: 5)
WF INF-NF-BWL ab 2 (ECTS-Credits: 5)
WPF IIS-MA 2 (ECTS-Credits: 5)
- Prerequisites / Organisational information
- Unterrichtssprache Englisch
- Contents
- The course gives an introduction to services management and services science. Digital products and value added services are discussed as well as service technologies (e.g., self-service systems, multimedia and security systems). Characteristics of the dimensions service concept, client interface and service delivery are presented and applied to different use cases in the areas of e-commerce, logistics, tourism, healthcare and retail.
- ECTS information:
- Credits: 5
- Additional information
- Keywords: Wirtschaftswissenschaften, Spezielle Betriebswirtschaftslehre / Wahlpflichtfach, Wirtschaftsinformatik, Masterstudiengänge
- Assigned lectures
- TUT: Studentisches Tutorium: Advanced Service Management
-
Lecturers: Janine Viol, M.Sc., Dipl.-Wirtsch. Inf. Christian Zagel
Time and place: n.V.; comments on time and place: Das Tutorium findet statt: jeweils dienstags, 13:15 - 14:45 Uhr - am 30.4., 7.5., 14.5., 28.5., 4.6., 25.6. u. 2.7.13 im Wi2 MLab = Raum LG 4.235; alle weiteren Termine finden bis einschließlich 16.7.13 im Raum LG 5.430 statt..
www: http://www.wi2.uni-erlangen.de/teaching/master/master-courses/asm.html
- Department: Chair of Business Administration (Information Systems II) (Prof. Dr. Bodendorf)
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