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Advanced Service Management (ASM)- Lecturers
- Prof. Dr. Freimut Bodendorf, Rene Rathmann, M. Sc., René Götz, M. Sc.
- Details
- Vorlesung mit Übung
4 cred.h, ECTS studies, ECTS credits: 5
nur Fachstudium, Sprache Englisch
Time and place: Thu 15:00 - 16:30, LG H6 BISSANTZ-Hörsaal (240 Plätze) (außer Thu 23.5.2019, Thu 13.6.2019); Thu 16:45 - 18:15, LG 0.224 (98 Plätze) (außer Thu 23.5.2019, Thu 13.6.2019, Thu 4.7.2019, Thu 11.7.2019, Thu 25.7.2019)
- Fields of study
- WPF WING-MA ab 2 (ECTS-Credits: 5)
WPF INF-NF-BWL ab 2 (ECTS-Credits: 5)
WPF IIS-MA 2 (ECTS-Credits: 5)
WPF MB-MA-IP 2 (ECTS-Credits: 5)
- Prerequisites / Organisational information
- Lecture: Thursdays 15:00-16:30, LG H6 BISSANTZ-Hörsaal (240 Plätze), lectures will be weekly starting on 25.04.2019 with last lecture on 25.07.2019;
Tutorial: Thursdays 16:45-18:15, LG 0.224 (98 Plätze), only on the following dates: 16.05, 06.06, 27.06, 18.07; Please visit http://www.wi2.fau.de/teaching/master/master-courses/asm/ for the full list of dates. More details on how to register for the course and the exam will be given during the first lecture on 25.04.2019. Until then, please do not send any emails for registration. For more information please visit: http://www.wi2.fau.de/teaching/master/master-courses/asm/
- Contents
- The course gives an introduction to services management and services science. Digital products and value added services are discussed as well as service technologies (e.g., self-service systems, multimedia and security systems). Characteristics of the dimensions service concept, client interface and service delivery are presented and applied to different use cases in the areas of e-commerce, logistics, tourism, healthcare and retail.
- ECTS information:
- Credits: 5
- Additional information
- Keywords: Wirtschaftswissenschaften, Spezielle Betriebswirtschaftslehre / Wahlpflichtfach, Wirtschaftsinformatik, Masterstudiengänge
- Department: Chair of Business Administration (Information Systems II) (Prof. Dr. Bodendorf)
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