|
|
Advanced Service Management (IIS7084)5 ECTS
(englische Bezeichnung: Advanced Service Management)
(Prüfungsordnungsmodul: Advanced Service Management)
Modulverantwortliche/r: Freimut Bodendorf
Lehrende:
Freimut Bodendorf, und Mitarbeiter/innen
| Start semester: |
SS 2015 | Duration: |
1 semester | Cycle: |
jährlich (SS) |
| Präsenzzeit: |
60 Std. | Eigenstudium: |
90 Std. | Language: |
Deutsch und Englisch |
Lectures:
-
-
Advanced Service Management (ASM)
(Vorlesung mit Übung, 4 SWS, Freimut Bodendorf et al., Thu, 15:00 - 16:30, LG H6 MÜLLER MEDIEN-Hörsaal (240 Plätze); Thu, 9:45 - 13:00, LG 0.142 (98 Plätze), (außer Thu 30.4.2015, Thu 16.7.2015); single appointment on 16.7.2015, 9:45 - 11:30, LG 0.142 (98 Plätze))
Inhalt:
Lecture and Exercise:
This course consists of two parts. Part one of the course provides an overview of service science. Characteristics of service design, production, and deployment are presented. The second part fo-cuses on service businesses, such as finance, commerce, logis-tics, tourism, education, entertainment, healthcare and industrial services. Digital products and value added services are discussed as well as service engineering and service technologies (e.g., self service systems, multimedia, and security Systems).
Lernziele und Kompetenzen:
The students
can plan and develop services, as well as independently utilize IT-aided methods to create services. understand the special requirements of different industries and develop service concepts on this basis. discuss problem-solving approaches in groups and pre-sent their work results.
Verwendbarkeit des Moduls / Einpassung in den Musterstudienplan:
- International Information Systems (IIS) (Master of Science)
(Po-Vers. 2014w | International Information Systems Management | IISM Core Courses | Services, Processes and Intelligence I | Advanced Service Management)
- International Information Systems (IIS) (Master of Science)
(Po-Vers. 2014w | International Information Systems Management | IISM Electives | Services, Processes and Intelligence II | Advanced Service Management)
Dieses Modul ist daneben auch in den Studienfächern "Informatik (Master of Science)" verwendbar. Details
Studien-/Prüfungsleistungen:
Advanced Service Management (written examination) (Prüfungsnummer: 70817)(englischer Titel: Advanced Service Management (written examination))
- Prüfungsleistung, Klausur, benotet
- Anteil an der Berechnung der Modulnote: 50.0 %
- Erstablegung: SS 2015, 1. Wdh.: WS 2015/2016
| 1. Prüfer: | Freimut Bodendorf |
- Termin: 16.07.2015, 15:00 Uhr, Ort: Müller Medien Hörsaal
Termin: 11.12.2015, 13:30 Uhr, Ort: H6 (Müller Medien Hörsaal)
Termin: 14.07.2016, 15:00 Uhr, Ort: H 4
Termin: 09.12.2016, 09:00 Uhr, Ort: LG H6 MÜLLER MEDIEN-Hörsaal
Advanced Service Management (written assignment) (Prüfungsnummer: 70818)(englischer Titel: Advanced Service Management (written assignment))
- Prüfungsleistung, Hausarbeit, benotet
- Anteil an der Berechnung der Modulnote: 50.0 %
- Erstablegung: SS 2015, 1. Wdh.: WS 2015/2016
| 1. Prüfer: | Freimut Bodendorf |
- Termin: 31.08.2015
|
|
|